While you’ll find most of our pieces and customization options on our website, not every item is displayed online. We encourage you to reach out to a Design Consultant — they can provide in-depth details, share access to hundreds of high-quality fabric and finish selections, and guide you through our unique furniture collections.

Tavain offers a convenient guest checkout option, so you can complete your purchase without setting up an account.

Customers are responsible for confirming that their selected pieces can be brought into the desired room — including checking access points such as doors, staircases, elevators, and hallways. Before completing your purchase, we suggest looking over our Measuring for Furniture Delivery guide. Please keep in mind that this information serves as general guidance and cannot guarantee the furniture will fit.

Absolutely. Our Tavain Design Consultants offer virtual design support to help you plan your space. Whether you’re refreshing a single room or furnishing an entire home, our team can help clarify your style and create a harmonious layout. Book a complimentary online session, and one of our designers will collaborate with you directly to turn your ideas into a well-designed space.

Tavain takes pride in building furniture with lasting craftsmanship — pieces made with high standards, thoughtful detailing, and a commitment to longevity in a world where many products are made to be disposable. We view durability as both a promise to our customers and a responsibility to the environment.

All Tavain items are covered against defects in materials and workmanship starting from the date they are delivered, following the specific terms listed in our Limited Warranty. Please note that this coverage applies exclusively to residential, non-commercial use.

Yes. Every lighting fixture we offer is tested and certified to meet the safety and regulatory requirements of the destination region. This includes certifications such as SAA, UL, ETL, CE, CSA, as well as RoHS compliance.

Tavain is a leading destination for premium lighting, furniture, and home décor. We curate a refined mix of contemporary, modern, and timeless designs—each piece created to enhance both residential and professional environments.

Our philosophy is that exceptional design goes beyond utility; it brings artistry and intention into everyday spaces. With a seasoned sourcing and production team, we’re equipped to deliver both original designs and fully customized manufacturing solutions to meet a wide range of project needs.

Tavain operates as a global home design brand with an international footprint. Our main offices are based in both Hong Kong and the United States, while our craftsmanship draws on premium resources from around the world.

We collaborate with expert manufacturers in several countries to ensure every item meets our quality expectations. Our natural marble originates from Spain; much of our lighting is produced in Guzhen Town and the United States; and our premium woods are sourced from Yunnan and Vietnam. Japan provides our lacquer finishes, while textiles come from regions such as India and Tibet. Additional materials are selected from artisans worldwide who share our commitment to excellence.

At Tavain, each piece reflects a blend of elevated design, exceptional materials, and the finest global craftsmanship.

Yes. Interior designers are welcome to join the Tavain Trade Program, where you can receive cash-back benefits on a wide range of products, including furniture, rugs, lighting, accessories, mirrors, relics, and soft goods.

All inquiries can be sent directly to trade@tavain.com.

In most cases, Tavain orders are not charged additional taxes or import duties. However, certain locations may have special requirements. This can include remote or unique regions within the United States—such as Alaska, Puerto Rico, and Hawaii—as well as international destinations like Canada, the United Kingdom, Belgium, Poland, Spain, Germany, Luxembourg, Austria, Sweden, and Hungary.

Any taxes, duties, or related fees are assessed according to the shipping address and the regulations of the receiving state or country. Each region may enforce its own rules regarding product taxation, as well as charges related to shipping and handling.

If you're unsure whether your location falls under these exceptions, please feel free to contact us. We’re glad to help you confirm before you place your order。

We accept a variety of secure payment options, including:

• Credit and debit cards: Visa, MasterCard, American Express
  
• PayPal
  
• Apple Pay
  
• Google Pay
  
• Discover
  
• Diners Club

Ordering from Tavain is quick and secure. Here’s how it works:

1. Explore our collections and choose the pieces you’d like to purchase.
   
2. Add your selected items to the shopping cart.
   
3. Continue to checkout, where you’ll enter your shipping information and select a preferred payment method.
   
4. Submit your order, and you’ll receive a confirmation email followed by tracking details once it ships.

United States

• For items in stock at our U.S. warehouse, delivery typically occurs within 10–20 business days via UPS.
  
• If a product is not available domestically and must ship from our overseas facility, the estimated timeframe is 30–45 business days.
  
• Estimated delivery windows do not apply to remote locations. Additional time may be needed for regions such as Alaska (AK), Hawaii (HI), and Puerto Rico (PR), where extended transit times and extra fees may occur.
  
• For precise delivery expectations, we recommend contacting us directly.
  

Canada

• Orders generally arrive within 28–40 business days from the date of purchase.
  

Australia

• Standard shipping through China Post Air Parcel takes approximately 25–50 business days.
  
• EMS offers a faster option, typically 5–20 business days, in addition to handling time.
  
• Please note that all products are produced or assembled following your order, and some items may require 60–90 business days depending on manufacturing lead time.
  

Europe

• Standard delivery via China Post Air Parcel ranges from 25–50 business days.
  
• EMS shipping averages 5–20 business days, plus handling time.
  
• We currently serve: the United Kingdom, Germany, Belgium, Netherlands, France, Denmark, Austria, Italy, Greece, Sweden, Cyprus, Croatia, Spain, Turkey, Czech Republic, Hungary, Romania, Poland, Norway, Finland, Slovenia, Switzerland, Ireland, Portugal, Estonia, and other European destinations.
  
• Shipping via Royal Mail or UPS may take 28–60 business days, depending on the specific country.
  

UAE / Bahrain / Kuwait

• Delivery through the China–Middle East express line typically arrives within 10–35 business days.

We can store items in our warehouse for up to 90 days, but we’re unable to extend storage beyond that period. Once the 90-day window is reached, the order must be paid in full, and a delivery date needs to be arranged.

If you are not able to receive your items within 30 days of them being fully committed to our warehouse inventory, the order must be fully paid and will no longer be eligible for returns, cancellations, refusals, or exchanges.

Unfortunately, we’re unable to offer local pickup for most orders placed online, by phone, or in-store. To maintain safe handling and streamlined processing, all purchases are shipped directly to the delivery address you provide.

Your items may be delivered in separate shipments depending on product availability and the delivery methods used.

For orders using our White Glove Delivery Service, we typically arrange delivery once all pieces are ready to ship. If you prefer to receive available items sooner, we can split the shipment—however, this will incur additional delivery charges.

If your purchase was made in-store, please contact your Design Consultant for assistance. For online or phone orders, you’re welcome to email the Tavain team at support@tavain.com.

For further details, please visit our Delivery & Shipping page.

Many furniture pieces, oversized décor, uniquely shaped designs, and fragile items that cannot be sent through standard parcel carriers are generally shipped already assembled. Occasionally, certain small parts may be packed separately for protection; these can be easily attached by the customer or handled through our White Glove Delivery Service.

With White Glove Delivery, our trained team will unpack your item, inspect it, assemble any primary components, and place the piece in the room you designate. All packaging materials will be cleared away once the setup is complete.

Please keep in mind:

– Our delivery team cannot move, remove, or dispose of your existing furniture or personal items.

– Products such as lighting, mirrors, and wall art will not be unboxed, installed, or assembled.

– The team is not authorized to install electrical fixtures or any wall-mounted pieces.

– Orders delivered through UPS, FedEx, or curbside delivery services do not include assembly or in-home setup.

Yes. Tavain provides international delivery services to Canada, U.S. territories, and a number of designated global locations.

Please note that all international shipments require a custom shipping quote and must meet a minimum order amount of $7,000 USD.

For additional information or to request a personalized quote, please reach out to Tavain directly。

You can view the current status of your order anytime by clicking the link provided here.

Yes. Orders may be canceled or modified within 4 hours of being placed. If you need to make a change, please reach out to our customer support team as quickly as possible at support@tavain.com.

After the 4-hour window, your order may already be in processing or production, and adjustments might no longer be available.

Cancellations made within the allowed timeframe will incur a 3% restocking fee, calculated based on the product value. This fee helps cover processing and inventory restoration costs.

For full details on our return and exchange guidelines, please visit our Returns & Exchanges page.

Many of our designs carry the unique character of the artisans who craft them. These subtle details serve as a reminder that each piece is made by hand, not mass-produced. Items created with recycled metals, reclaimed woods, and other natural or hand-finished materials may feature organic variations—such as irregular distressing, uneven oxidation, or shifts in color. These traits are completely normal, do not impact the function of the product, and are not considered defects.

We also strive to present product colors as accurately as possible on our website. Still, the shades you see may vary slightly depending on the display settings of your computer or device.

Yes. Tavain offers preferred pricing for bulk purchases, commercial projects, and qualified trade partners. If you’re considering a high-volume order or would like to set up a trade account, feel free to reach out to us at support@tavain.com. Our team will gladly help you explore options tailored to your project needs.

Yes. Tavain releases promotional offers and discount codes from time to time. To keep up with our newest deals, we recommend subscribing to our newsletter or following us on social media.

Unfortunately, orders can only accept one discount code at a time. We recommend applying whichever promotion gives you the greatest savings for your purchase.