FAQ

Not all Orenlo pieces are displayed online.
While our website showcases most of our collections and customization options, certain designs, specialty materials, and exclusive finishes are available only through our design consultants.

For full access to our offerings, we recommend contacting our design team. They can:

• Provide detailed product information
  
• Share a wide selection of premium fabrics and finishes
  
• Guide you through our full furniture and lighting collections
  
• Assist with customization and project-specific needs
  

Our consultants are here to help you explore the complete Orenlo range.

No, an account is not required.

Orenlo offers a simple guest checkout option, allowing you to complete your purchase without creating an account.

To ensure your furniture fits properly, we recommend confirming that the piece can be brought into your home and placed in the intended room.

This includes measuring key access points such as:

• Doorways
  
• Hallways
  
• Staircases
  
• Elevators
  
• Turning angles and entry paths
  

Before completing your purchase, please review our Furniture Delivery Measuring Guide.

This information provides helpful general guidance, but we cannot guarantee that every item will fit in all spaces.

At the moment, we do not offer in-home visits.

However, Orenlo’s Design Consultants provide virtual design support to help you plan and elevate your space from anywhere.

Whether you’re refreshing a single room or furnishing an entire home, our team can help you:

• Clarify your design style
  
• Select pieces that complement your layout
  
• Create a balanced and harmonious room plan
  
• Make confident decisions tailored to your space
  

You can book a complimentary online consultation, and one of our designers will work with you directly to bring your ideas to life.

Yes. Orenlo stands behind the quality and longevity of every piece we create.

In a world where many products are made to be disposable, we remain committed to craftsmanship that lasts — both as a promise to our customers and a responsibility to the environment.

All Orenlo products include a warranty covering defects in materials and workmanship beginning on the date of delivery.

For full details, please refer to our Limited Warranty Policy.

Please note:

This warranty applies only to residential, non-commercial use.

Our packaging typically adds approximately 2.5 inches (6 cm) to the product’s length and width, and 6.5 inches (16 cm) to the height.

Please confirm the delivery path and measurements before placing your order.

If White Glove delivery cannot be completed due to access limitations, Carrowen is not responsible, and White Glove service fees are non-refundable.

If you choose to unbox or disassemble the product to assist with entry, please ensure the original wooden crate remains fully intact.

We cannot accept returns with damaged or missing packaging. If the original crate cannot be reused, customers must arrange suitable replacement packaging.

If you are unsure whether your packaging meets our requirements, please send photos and videos of your packing setup to our customer service team for confirmation before shipping the return.

If the above conditions are not met, Orenlo reserves the right to decline the return request.

Orenlo is a professional home furnishings manufacturer based in China, specializing in high-quality custom furniture, lighting, and décor.

We work closely with 34 carefully vetted partner factories, each with its own craftsmanship expertise. This allows us to offer a diverse and reliable range of products tailored to different materials, techniques, and design needs.

With an integrated supply chain, strong customization capabilities, and strict quality control standards, Orenlo is committed to creating well-crafted, thoughtfully designed pieces that deliver lasting value.

We are not a mass-market commercial brand —

we are a dedicated manufacturing team with years of experience, focused on delivering honest pricing and enduring quality.

Our headquarters is located in Nanning, China, and we source premium materials from around the world.

To ensure every piece meets our standards of craftsmanship and quality, we work closely with expert manufacturers in several countries.

Our natural marble is sourced from Spain;

most of our lighting is crafted in Guzhen, China;

our premium hardwoods come from Yunnan and Vietnam.

Japan provides specialty lacquer finishes, while textiles are selected from India, Tibet, and other regions known for their traditional craftsmanship.

We also collaborate with artisans worldwide who share our commitment to excellence.

At Orenlo, every piece reflects refined design, exceptional materials, and global craftsmanship brought together with intention.

At Orenlo, we understand that trust begins with transparency.

If you are interested in one of our existing products, you can contact us at any time — we will share unedited, real product photos directly from our workshop so you can see the materials and craftsmanship exactly as they are.

No retouching, no filters, no staged images.

For custom-made pieces, we follow a strict confirmation process.

Before production begins, we provide detailed drawings, material confirmations, and all necessary specifications for your approval.

Once the piece is completed, we will send you final photos and videos for confirmation before arranging shipment.

This ensures you always know exactly what you will receive — with clarity, confidence, and full control over every detail.

Yes — we welcome qualified partners to join us.

If you’re interested in becoming an Orenlo dealer or trade partner, please contact our trade team, and we will be happy to discuss opportunities, requirements, and collaboration details with you.

If you’re interested in becoming an Orenlo dealer or trade partner, please contact our trade team at trade@orenlo.com.

For customers within the continental United States, the price you see already includes all duties—no additional taxes or import fees will be charged to you.

For remote U.S. regions such as Alaska, Hawaii, or U.S. island territories, additional duties or surcharges may apply. If you are located in one of these areas, please contact us before placing your order. We will arrange advance payment of the applicable import fees, and your local carrier may collect the final delivery charges before completing the last-mile delivery.

1. U.S. Regions With Special Requirements

Some areas may impose additional charges, including:

• Alaska
  
• Hawaii
  
• Puerto Rico
  
  

2. Fees Determined by Local Regulations

• Taxes, duties, and related charges are assessed according to the destination address.
  
• Each country or state has its own rules regarding product taxation and shipping-related fees.
  
  

3. Need Help Confirming?

If you're unsure whether your location falls under these exceptions, feel free to contact us.
We're happy to help you verify before you place your order.

We accept a variety of secure payment options, including:

• Credit and debit cards: Visa, MasterCard, American Express
  
• PayPal Wallet
  
• Shop Pay
  
• Google Pay
  
• Diners Club
  
• Venmo

Ordering from Orenlo is simple, secure, and straightforward.
Here’s how it works:

1. Browse Our Collections

Explore our furniture, lighting, and décor collections to find the pieces you love.

2. Add Items to Your Cart

Select your preferred products and add them to your shopping cart.

3. Proceed to Checkout

Enter your shipping details, choose your payment method, and review your order.

4. Place Your Order

Submit your order securely. You’ll receive a confirmation email right away.

5. Track Your Shipment

Once your order ships, we’ll send tracking details so you can follow its journey.

All orders ship directly from our international warehouses.

Most deliveries arrive within 45–70 business days, depending on your location, customs processing, and carrier availability.

You will receive a tracking number as soon as your order ships, and updates will appear throughout each stage of the journey—from international transit to final-mile delivery.

If you have a deadline or a time-sensitive project, feel free to contact us before placing your order so we can help you plan accordingly.

Yes. We can hold your order in our warehouse for up to 60 days.

However, we are unable to extend storage beyond this period. Once the 60-day window ends, the order must be finalized and a delivery date will need to be arranged.

If we do not hear from you within 30 days after your items have been fully received into our warehouse, the order must be paid in full and will no longer be eligible for returns, cancellations, refusals, or exchanges.

Please contact our customer service team in advance so we can coordinate the timing that works best for you.

Unfortunately, we are unable to offer local warehouse pickup for most online, phone, or in-store orders at this time.

To ensure safe handling and a smooth fulfillment process, all items are shipped directly to the delivery address you provide.

Your items may arrive in separate shipments depending on availability and the delivery method you select.

For orders using our premium delivery service, we typically ship once all items are ready.

If you prefer to receive in-stock items sooner, we can arrange split shipping, though additional delivery fees may apply.

For assistance or special requests, feel free to contact the Orenlo team at support@orenlo.com.

For more details, please visit our Shipping & Delivery page.

Many furniture pieces, oversized décor items, uniquely shaped designs, and fragile products that cannot ship through standard parcel carriers are partially or fully pre-assembled before delivery.

In some cases, smaller components may be packaged separately for protection. These pieces can be installed by the customer or handled by our White Glove Delivery team.

Large lighting fixtures typically do not arrive pre-assembled and should be installed by a licensed professional. Alternatively, you may select our White Glove Delivery service, where our trained team will:

• Unbox your items

• Inspect for any damage

• Assemble the primary components

• Place the item in your room of choice

• Remove all packaging materials

Please note:

– Our delivery team cannot move, remove, or dispose of your existing furniture or personal belongings.

– Lighting, mirrors, and wall décor do not include unboxing, installation, or assembly services.

– Our team is not authorized to install electrical fixtures or any wall-mounted furniture.

– Orders delivered via UPS, FedEx, or curbside delivery do not include assembly or in-home setup.

Yes. Orenlo offers international delivery to Canada, U.S. territories, and select global destinations.

Please note that all international shipments require a custom shipping quote and must meet a minimum order value of $7,000 USD.

For more information or to request a personalized quote, please contact the Orenlo team directly at support@orenlo.com.

You can check the current status of your order at any time by using the tracking link we provide.

Most shipments go through two stages:

1. Ocean freight from China to the United States, and
   
2. Domestic delivery within the U.S. to your home.
   

Because of this process, your tracking link will update at different times.

Each time the status changes, we will notify you — so there’s no need to worry.

If you notice any delay or the tracking tool is not updating, please contact our customer service team. We will assist you and provide the most recent shipping information.

Yes. Orders can be canceled or modified within 24 hours of being placed.

If you need to make any changes, please contact our customer service team as soon as possible at support@orenlo.com.

After the first 24 hours, your order may have already entered processing or production, and changes may no longer be possible.

For cancellations made within the allowed time frame, a 3% restocking fee will be applied based on the value of the product.

This fee covers processing, handling, and inventory recovery costs.

Yes. Orenlo offers a 30-day return and exchange window for eligible products.

For full details on conditions and eligibility, please refer to our Return & Exchange Policy.

If you need assistance with a return, simply contact our customer service team and we’ll be happy to help.

Many of our pieces carry the natural character of the artisans and materials involved in their creation.

These subtle variations are a reminder that each item is crafted by hand, not mass-produced.

Products made with reclaimed wood, recycled metals, natural stone, or hand-applied finishes may feature organic differences — such as irregular distressing, uneven oxidation, or slight shifts in color.

These characteristics are completely normal, do not affect the product’s performance, and are not considered defects.

We also make every effort to present product colors as accurately as possible on our website.

However, color tones may vary slightly depending on your screen’s brightness, calibration, and display settings.

If your item arrives damaged, we’re here to help.

Orenlo provides warranty coverage for up to 3 years, depending on the product category.

For details, please refer to our Warranty Policy.

If the item cannot be repaired, we will issue a full refund.

If you prefer a replacement instead, we will arrange a new item to be sent to you right away, at no additional cost.

Simply contact our customer service team with your order number and photos of the issue, and we’ll take care of the rest.

Yes. Orenlo offers promotional deals and discount codes from time to time.

To stay updated on our latest offers, we recommend subscribing to our newsletter or following us on social media.

Unfortunately, only one discount code can be applied per order.

We recommend selecting the promotion that provides the best value for your purchase.

Yes. Orenlo offers preferred pricing for bulk purchases, commercial projects, and qualified trade partners.

If you’re planning a high-volume order or would like to open a trade account, feel free to contact us at trade@orenlo.com.

Our team will be happy to help you explore options tailored to your project needs.